90-Day Guarantee

We will repair or replace any malfunctioning phone card that you have purchased from Gardner Business Solutions within the last 90 days.

Privacy policy

Any and all information that you submit to the pre-paid-phonecard.com Web site is kept strictly confidential. It is not given, sold, or in any other way released to any outside company. It is used to process orders and, occasionally, as a reference for correspondence, e-mailings, or newsletters. 

Order filling policy

We will not fill an order until we have received the payment for the order. This does not delay the filling of orders in the case of credit cards or e-checks when performed through our VeriSign secure server. But e-check payments via PayPal take four days to clear during which we will not fill the order.  

Pricing Policy

The phone card industry, while not new, is still maturing and frequently changing. We do our best to include the most current information on all of our products and services, but please note that 

• Additional charges may apply.
• All posted fees and rates may change at any time without notice. 

Please also note that while prices do change and additional prices sometimes apply, GBS does not continue to do business with phone card companies that abuse this policy.

For total certainty on the rates for any prepaid phone card that we sell, we suggest you call the customer service department of the card in question. We have included these phone numbers in our master list of phone cards. 

Return policy

Cancelled credit cards orders.  Credit card companies charge merchants a percentage of all their customers' credit card transactions. This means that GBS is charged when its customers make an order, and again when they cancel the order.  To recover this cost, GBS must charge 6% to PayPal Customers or 7% to credit card customers that reverse or cancel their orders. 

PayPal and credit card holders who do not respond to our verification inquiry must also pay the charge on returns, plus any postage costs incurred during and as a result of the order.

In some cases, it is possible to cancel a credit card order between the time the order has cleared and the time the funds are actually transferred. In these cases, GBS will not levy a transaction fee.

Problem cards.  If you develop a problem with your phone card, you must first contact Gardner Business Solutions so that we can determine the best means of correcting the matter. You may contact us in any of the following ways:

 

E-mail:	Please use our Feedback page
US mail:	Gardner Business Solutions 935 Bader Drive Grand Junction, Colorado 81501
Phone:	1-877-784-1212 or (970) 241-6470
Fax:	(970) 241-6282

Problems can often be corrected without physically returning the card to Gardner Business Solutions, so it's important to contact us first. If, however, a phone card should need to be returned to Gardner Business Solutions, it must be done at the expense of the buyer.